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Hudl Assist

Assist Queue Handbook | 201 Team Lead / POC POV


Description

The Assist Queue Handbook | 201 Team Lead / POC POV course is designed to equip team leads and points of contact with the knowledge, tools, and best practices needed to effectively manage and support the Assist Queue. This intermediate-level training provides a structured approach to queue oversight, escalation handling, and cross-functional communication, with a focus on leadership responsibilities and accountability.

Content
  • Copyright Notice
  • Introduction
  • Queries Team Lead / POC can solve at their end
  • Queries Team Lead / POC can solve at their end
  • Test unit
  • Thank you
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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