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Hudl Assist

Assist Queue Handbook | 301 TL/POC Essential Guidelines


Description

The Assist Queue Handbook | 301 TL/POC Essential Guidelines is a comprehensive training designed to equip Team Leads (TLs) and Points of Contact (POCs) with the essential skills, protocols, and best practices for managing the Assist Queue effectively. This course provides a structured framework to ensure accuracy, efficiency, and consistency in handling escalations, guiding teams. Participants will gain a clear understanding of queue management responsibilities, decision-making protocols, communication standards, and leadership practices specific to the TL/POC role By the end of this course.

Content
  • Copyright Notice
  • Introduction
  • Queries Handled by the Queue Team
  • General Guidelines
  • General Guidelines
  • Test unit
  • Thank you
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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